Overview: This guide explains how to sign in to your Bybit account (web and mobile), enable and use two-factor authentication (2FA), handle common login issues, and recover access if locked out. Whether you are a beginner or an active trader, follow these steps to securely access your account.
Quick Sign-in Steps (Web)
- Open Bybit.com and click Log In in the top-right corner.
- Enter your registered email address or phone number and your password.
- If you have 2FA enabled, enter the six-digit code from your authentication app (e.g., Google Authenticator) or the SMS code if you use SMS verification.
- Click Log In — if all details are correct you’ll be taken to your dashboard.
Mobile App Login
Download the official Bybit app from the Apple App Store or Google Play. Open the app, tap Log In, provide your email/phone and password, then complete 2FA if required.
Enabling & Using Two-Factor Authentication (2FA)
2FA adds a critical security layer. We recommend using an authenticator app rather than SMS for better security.
- In Bybit, go to Account & Security > Two-Factor Authentication.
- Choose Authenticator App, scan the QR code with Google Authenticator or Authy, and enter the generated code to confirm.
- Store your recovery codes in a safe place (not on your phone or email).
Common Login Problems & Fixes
- Forgot password: Use the Forgot Password link on the login page to request a reset email. Follow instructions and set a new strong password.
- Unable to receive SMS codes: Check network coverage, ensure the phone number is correct, and disable any SMS-blocking apps. Consider switching to an authenticator app.
- Account locked: Multiple failed attempts may temporarily lock access — wait a short period or contact Bybit Support with proof of identity.
- Browser issues: Clear cache/cookies, disable VPNs or browser extensions that block scripts, or try a different browser.
Account Recovery Steps
If you cannot log in because of lost 2FA or missing email access:
- Visit the Bybit Help Center or Contact Support from the login page.
- Provide account details requested (email/phone, recent transactions, KYC info) to verify ownership.
- Follow the support team's instructions for identity verification and account restoration.
Security Best Practices
- Use a unique, strong password and change it periodically.
- Enable 2FA and keep backup recovery codes safe and offline.
- Watch for phishing emails — always verify the URL before entering credentials.
- Enable email notifications for logins and withdrawals to monitor account activity.
FAQ
Q: How long does password reset take?
A: Reset emails are usually instant; if you don’t receive one check spam and wait a few minutes before retrying.
Q: Can Bybit disable 2FA for me?
A: Support can help after identity verification, but expect a verification process to protect your assets.